Soa The Hulk Merchandise respects your privacy and is committed to protecting your personal information.
All personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Personal Information Collection
We only collect personal information that you voluntarily provide to us via:
We do not collect personal information automatically without your consent.
Use of Personal Information
Your personal information is used solely for:
We do not sell, rent or trade your personal information.
Disclosure
We will not share your personal information with third parties unless:
Cookies
Our website may use cookies to:
Cookies do not give us access to your personal information.
You may disable cookies in your browser settings.
Security
We take reasonable steps to protect your personal information from:
Access & Correction
You may request access, correction or deletion of your personal information at any time by contacting:
📧 merch@soathehulk.com
Orders are processed Monday to Friday.
Processing Time:
Day 1 — Order placed
Day 2–4 — Fulfilment
Day 5 — Dispatched
Orders placed on weekends or public holidays will be processed the next business day.
During high-volume launches or promotional periods, dispatch timeframes may extend slightly.
Once shipped, tracking will be provided via Australia Post:
https://auspost.com.au/mypost/track/#/search
Risk in the goods passes to you upon delivery to your nominated address.
SHIPPING
Australia
Standard Shipping (Free)
Estimated delivery:
Express Shipping:
Delivery times are estimates only and may be affected by carrier delays outside our control.
International
International shipping is fulfilled via Australia Post and local courier partners.
Customers are responsible for any import duties or customs charges.
We offer a 14-day exchange policy from dispatch date.
To be eligible:
We do not offer refunds for change of mind.
Return postage costs are the responsibility of the customer.
To initiate a return:
📧 merch@soathehulk.com
We provide a 6 month manufacturer’s warranty covering manufacturing defects.
This does not cover:
To make a warranty claim:
Email:
📧 merch@soathehulk.com
Include:
Nothing in these terms excludes your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded.
You are entitled to:
All prices are listed in AUD.
Payment is required at time of purchase.
We reserve the right to cancel orders due to:
If payment has been processed, a full refund will be issued.
By purchasing from soathehulk.com, you agree to:
We reserve the right to:
We aim to ensure accurate information but may correct errors where necessary.
To the maximum extent permitted by law:
Soa The Hulk Merchandise is not liable for:
Nothing in this section limits rights under Australian Consumer Law.
We are committed to providing respectful service.
Contact:
📧 merch@soathehulk.com
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